Smarter Outsourcing: An executive guide to understanding, by Jean-Louis Bravard

By Jean-Louis Bravard

A concentrated, implementation-orientated, executive-level booklet on outsourcing by way of globally identified practitioners.The outsourcing industry is booming, the whole outsourcing industry in EMA forecasts a $59 billion buck progress among 2004 and 2007. Fills a fills a tremendous hole within the middle-high-end of the industry - there's a lot want for a pragmatic ebook on outsourcing. The authors are worldwide professionals during this area. This publication isn't really particular and should be useful to execs in all industries. Very-execution orientated. Very focussed: every thing a hectic govt must be aware of and not anything extra. Logical step by step approach.  

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Extra info for Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships

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Plus absolute clarity Those that go forward need more than guts if they are to succeed. As we pointed out in the introduction to this book, they also need absolute clarity over their objectives, throughout the short, middle and long term. Strategic outsourcing is not a tool for the foolhardy, but the brave. So the board needs to understand its objectives clearly and unequivocally. The Irish mortgage lender First Active decided that its unique selling proposition would be to achieve an approval decision on every mortgage – whether yes or no – within a maximum one working day of eight hours, compared to the local industry norm of eight days to two weeks.

30 Smarter outsourcing A word of warning here for CEOs. Experience suggests that large outsourcing vendors are not always fully geared up for the type of one-on-one, top-level relationship that the CEO might like. What can often pay dividends for the CEO is to ensure that the contract signing includes a ‘glad-handing’ photo opportunity, which publicly ties senior executives from both the customer and provider together in the eyes of the media. Both sides know that if their relationship hits serious trouble those photos will reappear in the press.

For many CEOs and boards, the difference between what is core and non-core comes down to their own mental attitude to what they perceive as the ‘crown jewels’ of their business. Not surprisingly, these emotions run deep – right across and through every organization, especially where they affect people’s careers and self-esteem. The emotion inevitably triggered by the word ‘out’ in ‘outsourcing’ makes it crucial that the concept is presented in the right manner and context to the business units, the technology specialists and whoever else becomes involved in investigating the options.

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